Politique de remboursement
At Blue Finch, we are committed to ensuring your shopping experience is enjoyable and worry-free.
Return Policy: You have 30 days from the moment your product arrives at your doorstep to assess it. If, for any reason, you are not entirely satisfied, you can return it for a refund or credit. Please note that shipping costs will be deducted from the refund.
Return Conditions: To be eligible for a refund or credit, items must be in a usable and re-sellable condition. If, on a rare occasion, your product arrives damaged or with missing pieces, please send us an email, and we will promptly send you the necessary replacement parts. Please be aware that we must receive the damaged item before we can dispatch a new one in order to complete the inspection. If an item is returned in a clearly used condition, a restocking fee will be deducted from the refund.
Returns that exceed the 30-day window or arrive in extremely used condition will not be eligible for a refund or exchange.
Custom Orders: Kindly note that custom orders are non-refundable, as they are crafted to meet your unique requirements and specifications. We cannot resell these items; hence, we cannot process returns or refunds for them.
Return Process: Should you decide to return an item send us an email at info@bluefinch.com and we will provide you with a return label via email once approved. Please initiate the return process by sending us an email with your order number.
Return Costs: If a package is refused or returned to us (marked as 'Return to Sender'), you will be responsible for the shipping costs. We will make every effort to inform you via email or phone if further action is necessary for you to receive your order, or if a carrier is attempting to contact you.
Refunds: Return processing may take 5-7 days from the date we receive your item. It will then require an additional 4-7 business days for the funds to be returned to your card. The refund amount will be credited to the card used for the purchase unless you opt for a credit instead. We will notify you of the return's approval or rejection.
Non-Refundable Items: All items marked on sale with be considered "Final Sale" and non-refundable. Additionally, non-refundable items include Gift Cards and custom-made products.
Exchanges: Exchanges are handled following the same process as returns. We accept exchanges within 14 days of purchase if the item is in a usable condition. If you suspect your item is damaged or defective, please contact us via email with attached photos. We will then guide you through the next steps, which may include sending you a replacement.
Missing Items: If you notice any missing items within 5 days of receiving your order, please contact info@bluefinch.com. If the package appears tampered with, be sure to send us an email with photos so we can further assess the situation and engage with our carriers.
We greatly appreciate your prompt communication about any missing items within the 5-day period. If 5 days pass since you received your order without any verification request from you, we will assume that the order was received according to our records, and we may not be able to offer compensation.